FAQ

Orders

Where is my parcel?

Once your order has left our warehouses, the our courier partner will send you an email with the tracking number. 

Can I return a product?

We do not accept returns if the outside label of the box is open. If you have made a mistake when placing the order, you can write to us at info@metodo-r.com to process the collection and return in the first 14 days from the receipt of your order as long as the product has not been opened or tested.

¿Can I modify or cancel my order?

Unfortunately, it's not possible to make changes to your order once you have placed it. However, please note that you can return it within 14 days as long as you don't open the outside packaging. This gives you the opportunity to return any parcel or product that you do not wish to keep.

I received the wrong product or a damaged item. ¿What should I do?

If when you receive your order there is a damaged or wrong product, please write us in the first 24 hours to the email info@metodo-r.com attaching photographs where you can clearly see these damages together with the delivery note and order number.

To what countries do you ship Metodo R?

We currently ship in Spain mainland and the Balearic Islands. If you live in another area, you can send us an email to info@metodo-r.com to check the possibility of delivery.

What are the delivery times?

At Method R we know that when you buy, you want your order as quickly as possible. Therefore, the delivery time in Spain is 24 hours if your order is placed before 4:00 p.m. and 24-72 hours for the Balearic Islands. All our deliveries are made from Monday to Friday by GLS.

Do I have necessarily to register to buy?

It is not necessary to register to make a purchase, you can buy as a guest. The data we ask for are: email address, recipient's name, delivery address and payment information. We save your data in our system only to facilitate subsequent purchases.

Payment

What payment methods do you offer?

You can pay by Visa Mastercard, Bizum, Amazon Pay, Google Pay and Paypal.

Do you accept installment payment?

We currently do not accept installment payments.

Is it safe to buy Método R?

Your security is the most important thing for us, so if you pay for your order by card you will be redirected to a 100% secure environment managed by a bank. In the same way, if you pay by Bizum, Paypal or Amazon Pay. Method R will not have access to your card number at any time.

Método R

What's Método R?

Método R is a skin care routine designed by dermatologists and formulated with proven and optimized active ingredients and nanotechnology that allows the use of high concentrations of active ingredients without irritating the skin for both men and women.

We believe in simple and uncomplicated routines. Taking care of yourself should be easy that's why Método R is simple, effective and for all gender.

What's a liposome?

Def liposome: "lipos" fat and "soma" body.

Liposomes are spherical vesicles created with nanotechnology that function as vehicles to transport ingredients. They allow a controlled release of ingredients, choose a specific release target and increase the efficacy, stability, compatibility and tolerance of the active ingredients.

Can I use Metodo R if I'm pregnant?

You can use all products that do not contain retinoids, such as: Vitamin C Antioxidant Serum, Exfoliating Cleanser, Cleansing Oil.

The night routine products, Hydration gel-cream and Comfort Cream, both contain retinoids so they are not recommended during pregnancy.

How do you apply Metodo R products?

You can check how each product is applied on the product page:

Confort Cream

Vitamin C

Hydration Cream

Cleansing Oil

Exfoliating Cream

I wish to know more about your Green Mind philosophy

Green Mind is our manifesto for the planet and for honesty. You only have one planet. Thank it, nourish it, celebrate it. You only have one skin. Thank it, nourish it, celebrate it.

Sustainability is in our DNA. Metodo R was born with the illusion of making responsible cosmetics, paying attention to each step of the process so that it is as sustainable as possible.

Discover the manifesto here.

Our products

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